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FAQ

PRODUCT QUESTIONS

Can I use it on any type of fire?

You can successfully put out any source of fire that is smaller than the blanket itself. This includes electric fires, grease fires and more.

Is there an expiration date?

There is no expiration date. Fire blanket never requires costly maintenance or recharging. As long as the blanket is in good condition, it will not expire.

How durable is this blanket?

It is made from heavy duty fiberglass that is design to withstand fire, you can be confident with the quality.

Can you use this blanket multiple times?

Yes, it is reusable, although we won't recommend doing so. You should replace the blanket after use to maximize your safety.

Can you wash this blanket with washing machine?

It is preferable to wash by hand but we don't recommend washing it is unnecessary, you should wash the blanket separately to prevent fiberglass shard from getting on your clothes.

Can this be used in case of fire in the house to leave safely outside, away from source of fire?

Yes, it can help people leave the source of fire more safely.

Can this be wrapped around a person whose clothing has caught on fire?

Yes you can, it can stop the oxygen from feeding the fire, but depend on the size of the fire, the best way is to wrap it around the body and roll on the ground.

 

SHIPPING QUESTIONS

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at infofiredepend@gmail.com and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. infofiredepend@gmail.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.